Valve's Exceptional Support: Repairs Expired Steam Deck for Reddit User
Reddit users have praised Valve's exceptional customer support after a user, known as Dunsug, received a repaired Steam Deck despite the warranty being expired. The incident has garnered significant attention, with over 10,000 upvotes and 225 comments in just a few hours.
Dunsug initially purchased a Steam Deck via eBay, only to find it constantly crashing and displaying screen artifacts. Despite the warranty having expired, Valve's support agreed to check and repair the device. After various attempts to fix the issue himself proved futile, Dunsug reached out to both eBay and Steam support. eBay suggested sending the device back, but it was Valve who stepped in to resolve the matter.
Dunsug's suspicion of a scam involving the eBay seller was fuelled by the discovery of a matching Reddit username. However, the specific seller who sold the defective Steam Deck remains unidentified, as search results did not provide concrete information.
Valve's willingness to assist beyond the warranty period has been commended by Reddit users. Dunsug's experience serves as a testament to Valve's commitment to customer satisfaction, even when the responsibility for the issue is unclear. The repaired Steam Deck was returned to Dunsug, and the eBay seller, despite initial denials, later deleted their problematic post.
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