German court forces betting firm to refund €5,500 to self-excluded gambler

A landmark ruling exposes betting firms’ negligence in enforcing self-exclusion. Could this case reshape how operators verify gamblers’ restrictions?

, and Administrator

2025 December 17 . 4:54 PM

1 min read

In this picture there is a man who is wearing sixteen number jersey, helmet, short and shoe. Beside... — In this picture there is a man who is wearing sixteen number jersey, helmet, short and shoe. Beside him we can see another man who is wearing blue jacket, glass, helmet, trouser and standing near to the windows. At the top we can see audience sitting on the chair and watching the game. At the bottom there is another man who is wearing twenty six number jersey and holding a stick. In the bottom left corner there is an umpire was standing behind the glass. On the right we can see the companies advertisement board.

Unchecked ban: Gambling addict customer receives money back from betting provider - German court forces betting firm to refund €5,500 to self-excluded gambler

A self-excluded gambler has won back €5,500 in lost bets after a German court ruled that a betting company failed to check his registration in the country’s self-exclusion system. The Higher Regional Court of Frankfurt am Main upheld an earlier decision, finding the operator at fault for not verifying the man’s status before accepting his wagers.

The gambler had signed up for an indefinite self-exclusion through Germany’s Oasis system, which bars individuals from placing bets. Despite this, the unnamed betting provider allowed him to continue wagering without performing the legally required checks.

The betting operator must now repay the full €5,500 lost by the gambler. The ruling reinforces the legal obligation for companies to verify self-exclusion status before accepting bets. Failure to comply can result in financial penalties and forced reimbursements.