Fake one-star reviews flood Trustpilot in coordinated attack on casino platform
Our globally recognized online casino review platform, established in 2016, has been targeted by a coordinated attack of suspicious one-star reviews on Trustpilot. This incident underscores the challenges faced by companies when dealing with organized review manipulation. Over the course of a short period, our website received over 40 one-star reviews, causing our rating to drop from 4.2 to 3.9. This sudden surge is unusual, as we typically receive between 6 to 19 one-star reviews per month. Trustpilot has removed some of these suspicious reviews, but many remain live. The reviews are suspected to be fake, with most coming from first-time reviewers using inconsistent language and lacking specific details. There is no public evidence to identify who orchestrated this wave of unanimous negative reviews. Our platform, known for its independent reviews and commitment to player safety and transparency, is now investigating the matter. Petronela Kontos, our Head of Complaint Resolution Center, finds this situation concerning and calls for better safeguards from review platforms to protect businesses from such coordinated attacks. Our website remains committed to providing fair and honest reviews, and we are working to resolve this issue.
