AI dealers are reshaping casinos—but can they replace human charm?
The gaming industry is on the cusp of a revolution with AI dealers. These advanced systems blend computer vision, voice synthesis, and machine learning to run games with unmatched precision and efficiency. They can integrate across multiple platforms, from physical casinos to online environments, providing a consistent experience without staffing or training limits.
AI dealers can handle routine tasks, such as payouts, rule enforcement, and language translation. This allows live dealers to focus on conversation and enhancing the customer experience. Moreover, AI dealers are learning to adapt to players' moods and styles in real time. They use data to adjust the pace of play, recommend bonuses, and tailor experiences to individual preferences.
However, AI faces challenges in replicating what makes live dealers irreplaceable. Creating a sense of connection and understanding nuances like sarcasm and humour remains a hurdle. Despite this, AI can detect patterns of engagement and introduce incentives to keep players interested, offering marketing benefits but also raising privacy and player protection concerns.
Evolution AB is currently leading the development and improvement of AI-driven live-casino dealers. By 2025, they aim to have a monopoly in the live-casino market, with over 800 B2B customers.
AI dealers offer numerous benefits, including reduced labour costs and 24/7 service. They don't get tired or make errors from distraction. Most experts predict a hybrid future for casinos, merging automation with human oversight. AI will manage technical tasks, while human dealers handle player interaction and create the atmosphere that makes casinos unique.
